Through interviews and some experience of people, I found that people often wonder about the food which next table’s people are eating. If people could get the information when they order menu, it will be more reliable information because it is direct and sensible information.
In this service design proposal, I tried to focus on this point.
Customers could get information of the food which next table’s people are eating by getting the number of menu on the next table. If not, customer could get food profile much faster through the QR code after checking menu number.
After eating, they could leave comments about the food or service of restaurant through the QR code. The comments are used for other customers when they choose the menu.
Also restaurant could use the comments to improve their food taste and services.
Lastly, by sending e-mail to customers about some improvement of restaurant, they could get regular customers more.
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