4. Tim's user journey map : Chinese restaurant

During interview with him, he also said about some experience in Kenya.
Surprising thing is that there is no description or picture in some restaurant of Kenya.
So, customers should ask waiter about menu.

Also, Tim's experience in the Chinese restaurant was not good. They did not have a wide range of choices of menu, and there is no heating even it was cold winter.

It is Tim's user journey map.